Blog Archives - On Call US

How Virtual Care Can Increase Your Practice’s ROI

The benefits of virtual care for clients are often the first positives to come to mind during discussions of telehealth. These benefits can include the ability for clients to attend their appointments from home, easier access to care on sick days, and increased convenience for those with busy schedules. Despite the focus on the benefits

The Ethics of Virtual Care

Jul 23, 2018

  Feel free to check out our webinar on this topic, linked above. As a provider, it can be daunting to introduce new tools into your practice. This is especially true if the tools in question have potential to compromise your practice, or your relationships with your clients. Practitioners must always strive to remain on

Everything You Ever Wanted to Know About OnCall Health’s Privacy Policy

May 16, 2018

A core value at OnCall Health is to provide private and secure service to all who choose to use our platform. OnCall Health supports access to mental health services, and strives to ensure all of the practitioners and patients who use our platform may access such services without worrying about agreeing to policies that are

Expanding Your Customer Base with Virtual Care

Mar 28, 2018

As a mental health care provider, it can be extremely difficult and complicated to build up one’s practice. Wearing multiple hats professionally such as therapist, counsellor, or social worker in addition to being a small business owner, is often an exercise in exhaustion. Finding a balance between managing a practice, giving time to clients, and

Introducing virtual care to your clients

Mar 22, 2018

The most important thing to remember is that introducing virtual care will help streamline your administrative tasks and expand the reach of your services. This should not be an overwhelming or daunting change! The guide below will help you communicate this to your clients. Explain how it works. Keep in mind, virtual care may be

Why You Should Consider Offering Virtual Care

Mar 22, 2018

Here at OnCall Health, our main goal is to offer a simple, reliable, and secure solution to improve relationships between providers and their clients. Virtual care is a rapidly growing concept that is being adopted by exponentially more providers of health-related services every year. According to a recent Cisco global survey, 74% of patients are

Best Practices for Administrative Staff

Mar 22, 2018

As a member of the administrative team, you’re often one of, if not the, first point of contact for new and existing clients. When implementing a virtual care program, this means that you will play an important role in ensuring clients are not only ready to get started, but comfortable with the technology. Below, we’ve

New Desktop App + Android for Providers!

Mar 22, 2018

The newest version of the OnCall desktop application is here! This critical update builds on the current version to further increase reliability and stability, as well as video quality. Note: It is important that you have the latest version of the OnCall desktop application in order to continue to enjoy a reliable video conferencing experience.

Are your online tools HIPAA compliant?

Mar 22, 2018

You are constantly looking for ways to better serve your clients. From new administrative solutions to new online technologies to better connect and engage with your clients, you are constantly improving your care delivery. But are these tools really helping you? Many of the tools most commonly used by practitioners today such as Skype or

7 Ways to Incorporate Virtual Care in Your Practice

Mar 22, 2018

Here’s a list of 7 things to consider before incorporating virtual care into an existing practice: 1. Set your goals up front: what do you want to accomplish with virtual care? 2. Identify which clients are best-suited: some clients can benefit more than others from an online option for appointments. 3. Identify your workflow: it

Three Reasons Why Clients Miss Mental Health Appointments

Mar 22, 2018

We have all seen that one client that, no matter what we do, always seems to forget about her appointments. Let’s call her Laura. From “forgetting to write it in her calendar” to “accidentally deleting the voicemail,” Laura will make every excuse possible to not make it in. While it’s easy to blame her for

Why WebRTC Isn’t Ready for Healthcare (yet)

Mar 22, 2018

Web Real-Time Communication (or WebRTC) is an open source project released by Google in 2011. WebRTC enables video conferencing directly through popular web browsers, without the need for users to install additional software. In theory, there are many compelling applications for this — imagine having the ability to join a live video conference instantly, from any website.

What do I need to know about “webside manner?”

Mar 22, 2018

As with the traditional “bedside manner”, developing an effective webside manner goes a long way in ensuring the client is confident and comfortable at every stage of your virtual interaction. There are steps to consider prior to, during, and following a virtual care interaction that will allow you to communicate as effectively with your client

Do patients want telemedicine? 5 reasons we know they do.

Mar 22, 2018

Healthcare is at one of the most disruptive times in its history. Mental health technology in particular is being increasingly adopted and advocated for by healthcare leaders. With this rapid healthcare technology development, we can’t help but wonder: do patients really want this? Our research suggests that they absolutely do and here’s why: 1. 74%

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